Hello, I'm Jenn
Tech consultant, housesitter, autistic person, enthusiastic organiser of sock drawers.
Running a Solo Business Shouldn’t Feel Like Juggling Swords in Google Drive
I’ve been working in tech since the late twentieth century. That’s not me being coy about my age, it’s genuinely a Very Long Time, and I’ve seen a lot.
I started in corporate IT, accumulated a small pile of formal qualifications (ITIL, PRINCE2, ISTQB, CompTIA A+, since you asked), and spent years managing systems and service delivery for organisations that had absolutely no idea what they were doing.
Eventually I figured out I’d rather help people who actually care about what they’re building. So in 2017 I started Hell Yeah Tech, and I’ve been working with solo and micro business owners ever since.
The part where I tell you I'm autistic
I’m autistic. I mention it upfront because it’s relevant, not because it’s a badge.
Being autistic means I think in systems. I notice when things don’t connect. I find genuine satisfaction in untangling a mess and putting it back in order. Organising my sock drawer is not a chore. It is, if I’m honest, a mild hobby.
It also means I know from the inside what task paralysis feels like. What it’s like when everything feels equally urgent and your brain just stops. What it’s like to have a system that works perfectly in your head and nowhere else.
I’m not guessing at any of that. I live it too.
My Professional Background
I’ve been in tech for over 20 years. Long before everyone started calling themselves “systems strategists” because they bought a Notion template.
My background is the real deal:
Corporate IT. Service delivery. Software testing. Digital operations.
Systems that had to work under pressure, for people who didn’t care how pretty your dashboards were, just that nothing broke on Tuesday.
This isn’t a vibe-based career change. It’s a skillset built through hands-on work, real training, and a deep understanding of how things break (and how to prevent that).
My qualifications:
ISTQB Certificate in Software Testing
Spotting bugs, system failures, and bad logic before they wreck your workflow.
PRINCE2 Project Management Foundation
Planning and tracking work without panic or post-it avalanches.
CompTIA A+ (Software & Hardware)
Basic tech literacy, from “why is this even doing that” moments to setup and support.
ITIL V3 (Service Management & Transition)
Rolling out new services and changes without chaos. If you’re adding offers, switching platforms, or scaling up — this is what keeps things from cracking.
CTEFLA (Teaching English as a Foreign Language)
Yes, this matters. I explain complex things clearly — even when they’re nerdy, annoying, or deeply boring. (Ask me about the future perfect continuous. I dare you.)
These are real, globally recognised certifications, not brand-owned PDFs from someone’s mastermind.
In short: I know how your ops tick. I know where they fail. And I can help you build something that holds.
“Jenn is a safe pair of hands”
“Boring tech tasks have a way of living at the bottom of the to-do list forever when you’re neurodivergent. There’s always a reason to avoid them.
Working with Jenn meant I had actual deadlines, a clear task list, and someone tracking the details I’d have dropped. No deadline, no action. That’s just the reality.
Jenn is a safe pair of hands, and I say that as someone who has come back more than once.”
“A framework that actually works for my brain”
“When I started working with Jenn I was in a period of complete chaos. Too many projects, couldn’t initiate any of them, let alone see them through. Even the tiniest things had become impossible tasks.
Now I still get that overwhelming feeling sometimes, but it doesn’t feel hopeless anymore. I know I only have to wait until our next session and something will shift.
I have a framework that actually works for my brain. I can open my emails without immediately shutting down. That alone is remarkable.”
What I actually know
Twenty-five years in tech. Formal qualifications in IT service management, project management, software testing, and hardware. I’ve built systems for charities, small businesses, membership sites, and solo operators running everything from coaching practices to online courses.
I know WordPress like a slightly annoying old friend. I know what breaks, why it breaks, and what to do when it does. I know which tools are genuinely useful and which ones are just adding noise.
I am not a generalist who dabbles. This is the thing I’ve been doing for a very long time.
The rest of it
When I’m not untangling other people’s systems, I housesit.
I’ve looked after dogs, cats, chickens, fish, and one extremely opinionated rabbit. I have strong opinions about house keys, clear handover notes, and the importance of knowing where the fuse box is before you need it. (This is not a metaphor. Though it does also work as one.)
I travel light. I work from wherever I happen to be. I keep my own systems tight precisely because I can’t afford to have them fall apart when I’m in someone else’s house with someone else’s pets and a patchy wifi connection.
I mention the housesitting not because it’s directly relevant to your business, but because it tells you something about how I operate. I show up. I pay attention to the details. I leave things better than I found them.
If you want to know if we'd work well together
The best place to start is the Work With Me page. It lays out exactly what I offer, what’s included, and what to do next.
Or if you’ve got a specific question, just email me. I read everything. Even those confusing emails your website host sends you.